General Questions
What makes House Decorist unique in the world of home decor?
How do I care for my solid wood shelves, canvas wall art, and other home decor items?
Can I customize the size or color of the canvas wall art or other decor items?
Are the canvas wall arts and other decor items ready to hang or use?
What materials are used for the solid wood frames of the canvas wall arts and other decor items?
Order and Shipping
What payment methods are accepted for online purchases?
We accept a variety of payment methods, including credit cards, debit cards, UPI, wallets, and PayPal, providing flexibility and convenience for our customers.
Can I modify or cancel my order after it's been placed?
Unfortunately, once an order is confirmed, modifications or cancellations cannot be accommodated. Please review your order carefully before finalizing your purchase.
What is your replacement policy for damaged or incorrect products?
We do not offer returns. In the event of receiving a damaged item or an incorrect product, kindly file a replacement request within 24 hours of delivery for swift resolution.
Do your products come with a warranty?
Our products do not come with a warranty. The unique nature of crystals and gemstones means each piece is distinct. We celebrate these variations and encourage you to embrace the individuality of your chosen accessory.
Are there any promotions or discounts currently available?
Stay updated on our latest promotions and discounts by subscribing to our newsletter. Periodically, we offer exclusive deals and special discounts to our valued customers.
Can I purchase a digital gift card for your store?
Yes, we offer digital gift cards in various denominations, making it a thoughtful and flexible gift option for friends and family. Gift cards can be easily purchased on our website.
Is international shipping available?
Yes, we offer international shipping. Shipping details and rates can be found during the checkout process.
How can I track my order once it's been shipped?
Upon shipment, a tracking number will be provided via email for real-time tracking of your order.
How can I contact customer support for assistance?
Do you offer expedited shipping options?
Yes, we offer expedited shipping options during checkout for faster delivery. Additional charges may apply.
What should I do if my order is delayed or missing?
If you experience a delay or have not received your order within the estimated timeframe, please contact our customer support for assistance.
How is shipping cost calculated?
Shipping costs are calculated based on the destination and the chosen shipping method. The total shipping cost will be displayed during the checkout process.
Can I change my shipping address after placing an order?
Unfortunately, we cannot change the shipping address once an order is confirmed. Please ensure the accuracy of your address before completing your purchase.
What happens if I'm not available to receive my package?
If you’re unavailable, the courier will leave a delivery notification with instructions on how to reschedule or collect your package.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we ship to P.O. boxes and APO/FPO addresses. Please provide accurate details during checkout.
Account and Registration
How can I create an account on your website?
Click on the “Sign Up” or “Create Account” link on our website and follow the instructions to set up your account.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page. You’ll receive instructions on resetting your password via email.
Can I update my personal information on my account?
Yes, log in to your account and navigate to the “Account Settings” page where you can update your personal information.
Can I use multiple email addresses with one account?
No, each account must have a unique email address associated with it.
How can I delete my account?
To delete your account, please contact our customer support team for assistance.
Wholesale and Bulk Orders
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Contact our wholesale team for more information and pricing details.
Can I mix and match products for a bulk order?
Yes, we offer flexibility for mixed product bulk orders. Please discuss your specific requirements with our wholesale team.
How can I inquire about custom orders for events or corporate gifts?
For custom orders, corporate gifts, or event inquiries, please reach out to our customer support or contact our dedicated corporate sales team.
Are there minimum quantity requirements for wholesale orders?
Minimum quantity requirements vary for each product. Contact our wholesale team for specific details related to your chosen items.
What is the lead time for processing wholesale orders?
The lead time for processing wholesale orders depends on the order size and product availability. Our wholesale team will provide you with an estimated timeline during the inquiry process.
